Support for
every pull.
Questions about setting up a group pull, keeping records, backing up your data, or restoring a purchase? Start here or contact our team.
Email PullLedger supportWe’re here to help
Email community@keepspinningandwinning.com with “PullLedger support” in the subject. Please include your device and iOS version, the app version, what you were trying to do, and what happened. A screenshot can help if it does not expose other people’s information.
Please do not email passwords, full payment details, or participants’ private information. PullLedger stores records on your device; support cannot view or recover them remotely.
Common questions
How do I start a pull?
In Pulls, choose New Pull. Add the name, casino, date, payout method, and group rules. Then add each participant and record their full contribution. Review the details before locking the pull.
How do I find a receipt or fix a mistake?
Open Ledger, select the pull, and search the receipt reference. Eligible entries can be reversed with a reason, then re-entered correctly. The original stays in the audit history.
How do I back up my records?
Open Security and create an encrypted backup. Save the file outside the app, such as in iCloud Drive, and keep the backup password separately. Without that password, the backup cannot be restored.
How do I restore a backup?
Restore is available only when PullLedger contains no pulls; it does not merge with existing records. Do not delete your live app just to test a backup. If you need help, contact support before changing or removing data.
How do I restore PullLedger Pro?
On the Plan, Purchase & Restore screen, choose Restore Purchase while signed in with the Apple ID used for the original purchase. Check your connection and try again if it does not appear, then email us if the problem continues.
Where is the full guide?
Open Help & User Guide in the app for step-by-step instructions on funding, play tracking, settlement, receipts, corrections, security, and recovery.
Privacy and accessibility
Read how PullLedger handles app information and how to report an accessibility barrier. You can use the same support email for either topic.